Refund Policy

If you purchased your Nalgene product from a retailer, please return the bottle back to the store you purchased from. If this isn't practical or if you're not sure where the product was purchased, you can fill out the warranty replacement form at: 

Click on the drop box and select US/Canada Warranty/ Replacements.


If a product was purchased from our online store and you want to return it for a reason other than damage, please contact us at

If you purchased from our online store and your bottle arrived damaged or you received the wrong bottle, please email us and we will do our best to rectify the issue.

NOTE: We will cover return shipping costs/provide a return label for orders that arrive with damaged, incorrect, or missing items. All other return requests are subject to return shipping fees.